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Help & Info (FAQs)

Shipping & Delivery

We understand that receiving your purchased items promptly and in perfect condition is crucial. Below, we’ve outlined our shipping and delivery process and answered common queries to help you understand what to expect after you place an order with Royal Flame Designs.

1. Shipping Providers

While Royal Flame Designs is a local SC seller, our products are shipped via various print-on-demand providers, including Printify and Gelato. This ensures that your product is printed with the highest quality and shipped to you as quickly as possible.

2. Domestic Shipping

Processing Time: Orders are typically processed within 2-4 business days.

Delivery Time: Once dispatched, domestic shipments within the U.S. usually arrive within 7-14 days.

Tracking: A tracking number will be provided once your order is dispatched, allowing you to follow your package’s journey.

3. International Shipping

Processing Time: International orders are processed within 2-4 business days.

Delivery Time: Depending on the destination, international shipments can take anywhere from 2-4 weeks.

Customs and Duties: International shipments may be subject to customs duties and taxes. These fees are the responsibility of the customer.

Tracking: A tracking number will be provided for most international orders. However, tracking might be limited for certain destinations.

4. Shipping Costs

Shipping costs vary based on the product’s weight, dimensions, destination, and the chosen shipping method. The final shipping cost will be displayed at checkout before you finalize your order.

5. Delivery Issues

Delayed or Missing Shipments: If your order hasn’t arrived within the expected timeframe, first track your order using the provided tracking number. If the tracking doesn’t provide clarity, please contact us, and we’ll assist you.

Damaged Items: If your item arrives damaged, kindly take clear photos of the damage and contact our customer service team immediately. We’ll guide you through the replacement process.

6. Packaging

Your items are carefully packaged to prevent damage during transit. Apparel items may come in poly mailers or boxes, while larger orders may be packaged in corrugated boxes. We aim to ensure that your products arrive in pristine condition.

Returns & Refunds

At Royal Flame Designs, we prioritize your satisfaction. If you’re not entirely pleased with your purchase, this section will guide you through our return and refund processes.

1. Return Eligibility

Products Eligible for Return:

  • Apparel and accessories that are unworn, unwashed, and in their original condition.
  • Products that are defective or damaged upon arrival.
  • Products received that do not match the description or order.

Products Not Eligible for Return:

  • Any digital products or downloads.
  • Customized items, unless there is a manufacturing error or product defect.
  • Items that have been used, worn, or washed.

2. Return Timeframe

Items must be returned within 30 days from the date of delivery. Returns attempted after this period will not be accepted.

3. Return Process

  1. Initiate Return: Contact our customer service team with your order number and reason for return.
  2. Packaging: Ensure the product is packed securely in its original packaging with all tags intact.
  3. Return Label: Depending on the reason for the return, we may provide a prepaid return label or instruct you on where to send the return.
  4. Send Product: Ship the product using the instructions provided.

4. Refunds

Once we receive and inspect the returned item(s), we will notify you about the approval or rejection of your refund.

Approved Refunds: If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, usually within 7-14 business days.

Partial Refunds: In certain cases, only partial refunds may be granted:

  • Any item not in its original condition or damaged due to reasons not caused by our error.
  • Items returned beyond the 30-day return period.

5. Exchanges

For defective or damaged items, we can provide an exchange for the same product. Initiate this by contacting our customer support, providing your order number, and describing the issue.

6. Returning Products to Print-on-Demand Providers

As we work with various print-on-demand providers, such as Printify and Gelato, the return address may differ based on the product. Please wait for instructions from our customer service team before sending back any products to ensure they are directed to the correct location.

7. Shipping Costs for Returns

  • If the return is due to our error (received incorrect or defective item), we will cover the return shipping costs.
  • For other returns, the customer is responsible for the return shipping cost. Original shipping fees are non-refundable.

8. Return Status

If you haven’t received your refund after the estimated processing time, please check your bank account again, then contact your credit card company or bank. If you’ve done all of this and still have not received your refund, please contact us.


Get your questions answered!

Royal Flame Designs is a local design business specializing in unique apparel and accessories, including T-Shirts, Hoodies, Leggings, and more. Our designs are created by a seasoned graphic designer with over 8 years of experience.

We are proud to be a local seller with products designed by an SC seller. While we are locally based, our products are shipped by various print-on-demand providers.

Yes! We provide custom designs for both printing and digital download. Reach out to us if you have a specific design idea in mind, and our experienced graphic designer will work with you to bring it to life.

No, these items are not handmade. We partner with design shops and print-on-demand services to match the best designs with the best clothing and accessory manufacturers.

Some of our graphic designs are original, some are pieced together from other designs, and some are patterns we get from third-party vendors. Every design we use has been licensed for commercial use.

We have a comprehensive return policy where items can be returned within 30 days of the delivery date. For more details, please refer to our Return Policy.

Digital products, including digital downloads, cannot be returned or exchanged. Ensure you choose your digital products carefully.

Shipping times vary based on the print-on-demand provider and your location. Typically, orders within the U.S. arrive within 7-14 days, while international orders might take 2-4 weeks. You will receive a tracking number once your order ships.

Yes, we offer worldwide shipping. Shipping costs and times may vary based on your location and the print-on-demand provider.

We accept major credit cards, PayPal, and other widely accepted online payment methods.

Absolutely. We prioritize the security of our customers’ data. All transactions are encrypted, and we never store sensitive payment information.

For longevity, we recommend washing our products inside out in cold water and tumble drying on low. Avoid ironing directly on the print.

We continually strive to keep our collection fresh and exciting. While we don’t have a set schedule, we frequently update our offerings based on seasons, trends, and customer feedback.

We’re here to help. Please contact our customer service team at, and they will assist you with any issues or concerns.

For any other questions not addressed here, please feel free to contact us. We aim to ensure a pleasant shopping experience for all our customers.

© 2023 Royal Flame Designs. All Rights Reserved.