Refund and Returns Policy
Royal Flame Designs Return Policy
General Return Guidelines:
- Return Period: Customers may return items within 30 days of the delivery date.
- Condition: Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.
- Proof of Purchase: Items must be accompanied by a proof of purchase, such as the order confirmation or packing slip.
Specific Return Procedures:
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Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service immediately. We will guide you on the return process depending on the provider (Printify or Gelato) that shipped your product. A prepaid shipping label may be provided, and you’ll have the option to receive a refund or a replacement item.
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Sale Items: Items on sale at the time of purchase can be returned, but the refund will reflect the sale price, not the original price.
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Custom Designs: Customized items (both printed and digital download) are not eligible for return unless there’s a defect in the product or a printing error.
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Digital Products: Digital products, including digital downloads, cannot be returned or exchanged.
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Returning Products from Printify or Gelato: For items printed and shipped by Printify or Gelato, follow our standard return procedures. Once we receive your return request, we will liaise with the respective print-on-demand provider to manage the return. Note that each provider has its own specific return procedures, and we’ll adhere to those while processing your return.
How to Return an Item:
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Contact Us: Always initiate the return process by contacting our customer service.
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Packing: Repack the item in its original packaging and include the proof of purchase.
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Shipping: Unless the item is defective or incorrect, customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we aren’t responsible for items lost or damaged in transit.
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Refunds: After we receive and inspect the returned item, we’ll process your refund. Refunds are credited to the original payment method within 5-7 business days.
Exchanges:
For exchanges, return the original item for a refund and place a new order for the desired product.
Customer Satisfaction:
We prioritize your satisfaction. If you face any issues, contact our customer service. We aim for 100% customer satisfaction.
For further questions regarding our return policy, especially with respect to Printify or Gelato products, please get in touch with our customer support at royalflamedesigns@gmail.com. Your understanding and patronage are highly valued.